Remote Support
Preventive Maintenance
Routine server and network preventive maintenance including but not limited to physical checking
Incident & Problem Management
All incidents, problems and events will be assigned a ticket and be recorded.
Assets Management
IT Asset Management (ITAM) integrates the physical, technological, contractual, and financial aspects of information technology assets.
Continual Service Improvement
Review business and infrastructure services on a regular basis, to improve service quality where necessary, and to identify more economical ways of providing a service where possible